Grievance Policy
J2J Software Solutions Private Limited believes that excellence in customer service is an important imperative
for sustained business growth. As a service organization,
customer service and customer satisfaction are our prime focus.
Our goal is to ensure that our customers receive exemplary service across all our touch points.
This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer
grievances/complaints.
J2J Software Solutions Private Limited will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.
Redressal Mechanism for Grievances:
The customer can contact the below mentioned two levels for effective resolution of their complaints:
Initial Contact Point:
Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.
Escalation Level:
If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.
To report or to notify us of any fraudulent activity, please reach out to the J2J Software Solutions Cyber cell Team at:
Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.
Restricted Services:
The Users hereby represents and confirms that it is not into the activities mentioned in the restricted services list (as amended from time to time) as set out herein below:
- MLM & Entities operating as chit funds / nidhi companies (except government or public sector entities);
- Casino / Nightclub / Betting / Gambling / Real Money Gaming Business
- Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments; Antiques/Art Dealers.
- Hazardous materials which include explosives and related goods; toxic, flammable, and radioactive materials and substances.
- Dealers in gems and jewellery / precious metals / bullions (including sub dealers).
- Money Changers / Money Transfer Agents
- Embassies / Consulates
- Online Lotteries
- Telemarketers
- Offshore Corporation
- Unregulated and Illegal Currencies
